Ooops! We are sorry...

We're working to restore the platform

We're aware of an issue currently affecting access to the Probrand Procurement Platform and our Probrand IT Support Website. We are investigating and working to restore service as quickly as possible.

Thank you for your patience while we address the issue. In the meantime, you can still contact us directly using the details below.

Contact Us

Procurement Platform Support

For help with the Procurement Platform, call 0121 815 8700 or email digitalexperience@probrand.co.uk

General Enquiries

For general questions, please call 0121 546 0539.

IT Support Desk

Support for our Managed Service customers, is available on 0121 248 7932.

Live Chat

You can still talk to us using our live chat service. Start Chat

Useful Information

Procurement Platform Users

  • Orders already placed will be processed automatically once services are restored.

  • You don't need to resubmit or duplicate your orders.

  • If you have urgent purchasing requirements, please call 0121 815 8700.

Managed Services Customers

  • Core systems are not affected by this outage.

  • If you are experiencing a service interruption, please call the IT Support Desk on 0121 248 7932.

  • If your query is not urgent, please email your normal account contact.

Communication Updates

We will provide progress updates through your usual account contact once service has been restored.

Service Update

We're working to restore full access as quickly as possible and appreciate your patience while our teams complete this work.